Norfolk Mutual is committed to providing our policyholder members appropriate insurance coverage. To do that, our policyholders provide us with certain personal information. We have always taken seriously our responsibility to protect and keep confidential the information you share with us.
You provide personal information to us when you purchase insurance and sometimes at the time of a claim. By sharing this information with us, we assume your consent for our Company to use this information appropriately – that is, rating and issuing your policy and settling claims in a fair and expedient manner. We do not share your information with organizations outside of our member companies that would use it to contact you about their own products or services.
We may also use the information as required to provide you with ongoing service; to help us understand our policyholder members’ needs better; to develop, enhance, market or provide insurance products and services; and to meet our legal and regulatory requirements under the Insurance Act and other statutes.
Access to your personal information is restricted to those employees and independent representatives who need it to do their jobs. These individuals may only use the information in the files for work-related purposes. This expectation is clearly understood. We’ve also established physical and electronic safeguards, along with the proper processes, to protect customer information from unauthorized access or use.
As a member of Norfolk Mutual you may access the personal information contained in your file. You can ask that information be corrected or amended, or that obsolete information be deleted.
For more information about our privacy policies and procedures, please read the Norfolk Mutual Privacy Code or contact our Privacy Officer toll-free at 1-800-304-5573.